Returns
ONLINE ORDER RETURN POLICY
We are happy to accept returns if you are not satisfied with your purchase on an unused and unopened item. Items can be returned for store credit, exchange, or refund within 14 days of purchase :
- ltems must be in their original, unworn, unopened, and unused condition
- Resized items, custom projects, special orders, and candles + fragrances are final sale
- All international orders are final sale
- All shipping and handling fees are non-refundable
- Sale items (items that have been marked down) are final sale
- Exchanged items, or items purchased with store credit, are final sale
- Exchanges on orders may result in additional taxes or a balance due
If you would like to request a return or exchange for an online purchase, please send an email to hello@shopcochineal.com within 14 days of receiving your order and we will guide you through the return process. Please contact us via email with any questions or concerns.
IN-STORE RETURN POLICY
All purchases made through our brick-and-mortar shop can be returned for exchange or store credit only within 14 days of purchase. We do not offer refunds for items purchased in store. If the item is a gift, the return window may be extended; please speak with a sales associate prior to purchase. If you have any other questions or concerns, please feel free to contact us at info@shopcochineal.com
- ltems must be in their original, unworn, unopened, and unused condition
- Resized items, custom projects, special orders, and candles + fragrances are final sale
- All international orders are final sale
- All shipping and handling fees are non-refundable
- Sale items (items that have been marked down) are final sale
- Exchanged items, or items purchased with store credit, are final sale
- Exchanges on orders may result in additional taxes or a balance due
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The Shop in freestone
Cochineal (Pronounced 'koh·chi·neel') is Sonoma County's newest destination for fine jewelry, art, home goods and gifts. A haven for the finely handcrafted, each artist and brand that the space represents is carefully curated by shop owner Erin Cuff, a goldsmith and artist in her own rite. Along with the collections of over a dozen other fine jewelry artists, Erin displays her full collection of solid gold and mixed metal jewelry right here in our cases, and specializes in unique custom bridal and antique diamonds. The mission of Cochineal is to create a space for fine art, jewelry and craft from artists who are both local and introduced from afar, and to create an inclusive and experiential space for those searching for the perfect piece of handmade art or jewelry to adorn them on life's journey. We are located at 142 Bohemian highway directly next door to the locally loved Wildflour Breads in Freestone.